Return & Refund Policy | Luxury Perfumes Online in India

At AUGST, we take pride in the quality and care behind every fragrance we create. Due to the nature of personal care products and hygiene standards, we do not offer refunds or cancellations on any purchases.

No Refunds/ Returns/ Cancellations Issued

At Augst, we maintain a strict policy of no refunds, returns, or cancellations under any circumstances. Once an order has been placed and confirmed, it is considered final and binding. This policy is in place to ensure fairness, consistency, and transparency in all of our customer transactions. By completing a purchase with us, you acknowledge and agree that all sales are non-refundable and irreversible. We would like to emphasize that this policy applies across all possible scenarios. Requests for refunds, returns, or cancellations will not be accommodated in cases where a customer may have experienced a change of mind after purchase, or if they find themselves dissatisfied with the fragrance due to personal preference or subjective dislike. Since fragrance experiences are deeply personal and vary from individual to individual, we cannot accept responsibility for personal taste or perception once the product has been delivered as advertised. Additionally, we do not issue refunds or returns for concerns related to perceived longevity, projection, or performance of the fragrance. These qualities can be influenced by multiple factors such as individual skin chemistry, climate, and application method, and may therefore vary from one user to another. Our responsibility lies in delivering the authentic product as described and represented, but the way it performs can differ depending on the wearer’s unique circumstances. Accidental orders, incorrect selections, or any similar situations also fall under this non-refundable policy. We strongly encourage all customers to review their order details carefully before completing their purchase to ensure accuracy. Once the payment is processed, we are unable to alter, cancel, or reverse the transaction. In summary, all purchases made with Augst are final, non-refundable, and non-returnable. We kindly request that customers proceed with their orders only after careful consideration and acknowledgment of this policy. This approach allows us to maintain the highest standards of quality and fairness, while continuing to focus on delivering thoughtfully crafted fragrances to all who choose to experience them.

Exceptions

While our general policy is that all sales are final and we do not issue refunds, returns, or cancellations, we do recognize that in extremely rare and exceptional situations, a replacement may be warranted. These exceptions are considered strictly on a case-by-case basis and apply only when there has been a clear error or damage directly related to the fulfillment or delivery of your order. We are committed to ensuring that every customer receives the correct product in perfect condition, and therefore, we will make accommodations only in the limited circumstances outlined below. A replacement will be considered if you have received a product that has been visibly damaged during transit, or if the item delivered is not the one you originally ordered. Damage in transit refers specifically to physical harm sustained by the product during shipping that affects its usability or presentation. Wrong item delivery refers to cases where the product shipped to you does not match the order details you confirmed at checkout. It is important to note that dissatisfaction based on subjective reasons such as personal taste, fragrance performance, or accidental ordering does not fall under these exceptions. In order for us to evaluate and process a replacement request, you must notify us within 24 hours of receiving your delivery. Timely communication is essential so that we can properly investigate the issue and take corrective action if required. Along with your notification, you will be required to provide clear photographic or video evidence that clearly demonstrates the nature of the problem, whether it is visible damage or proof that the wrong product has been sent. Without such documentation, we will be unable to proceed with a replacement claim, as this verification is necessary for both our internal quality control and shipping accountability. If your request meets the outlined criteria and is approved after review, we will initiate the replacement process promptly. Please allow 5–7 working days from the date of approval for the replacement product to be processed and dispatched. During this time, we will ensure that the correct item is prepared and shipped securely so that you receive it in the intended condition. No refunds will be provided even in these cases; the resolution offered will strictly be in the form of a replacement. In summary, replacements will only be issued in rare cases of verified shipping damage or incorrect product delivery, provided that the customer follows the required reporting and documentation procedures within the specified time frame. This limited exception ensures that while we uphold our no-refund, no-return, and no-cancellation policy, we also remain fair and responsible in addressing genuine issues beyond the customer’s control.

Important

Please be advised that any items which have been used, opened, or tampered with in any way will not be eligible for replacement under any circumstance. For hygiene, safety, and authenticity reasons, we cannot accept claims on products that have been altered or handled beyond their original sealed condition. This policy ensures that all customers receive only fresh, untampered products and helps us maintain the highest standards of quality and trust. Furthermore, it is essential that any claim for a replacement be made within 24 hours of delivery. Requests raised after this 24-hour window will not be considered under any circumstances. The strict timeframe is necessary for us to properly verify the issue and take immediate corrective action if required. Delayed claims, unfortunately, cannot be accepted as they fall outside the scope of our replacement policy. We wish to reiterate that returns, cancellations, or refunds are not offered under any circumstances. All purchases made with AUGST are final sale, and this applies regardless of the reason for the request. Situations such as a change of mind, personal dislike of a fragrance, or differences in individual fragrance preferences are not grounds for a refund, return, or cancellation. This policy is designed to protect both the integrity of our products and the fairness of our sales process. The only valid exceptions to this rule are cases where a product has been received in a damaged condition, is defective, or is incorrect (not the item you originally ordered). In such rare instances, you must report the issue to us within 24 hours of delivery, either by email or via WhatsApp, and include clear photographic or video proof of the problem. Claims that are not properly documented, or that are reported after the 24-hour deadline, will unfortunately not be considered. In summary, all perfume purchases from AUGST are final and non-refundable. Replacements will only be considered in line with our Replacement Policy, which applies exclusively to verified cases of damage, defect, or incorrect delivery reported promptly within the specified time frame. We encourage all customers to carefully review their orders before confirming a purchase and to notify us immediately upon delivery should any valid issue arise.

What qualifies for replacement

Replacements are offered only in strictly defined situations where there has been a clear and verifiable issue with the product delivered. We want to ensure that every customer receives the correct item in perfect condition, and for that reason, we allow replacements only under limited circumstances. Please note that dissatisfaction based on subjective factors such as personal fragrance preferences, change of mind, or perceived performance does not qualify for a replacement. The conditions under which a replacement may be approved are outlined below. A replacement will be considered if the product arrives in a leaking or broken bottle. Since perfumes are delicate items packaged in glass bottles, there may be rare instances where damage occurs during the shipping process. If you receive a bottle that is cracked, leaking, or otherwise broken, this qualifies as a valid reason for a replacement, provided that you report the issue within 24 hours of delivery and supply clear photo or video evidence of the damage. Another valid reason for replacement is if you receive the wrong item or an incorrect variant of the product you ordered. This includes cases where the fragrance name, size, or packaging variant does not match the details of your confirmed order. In such cases, the error will be corrected with a replacement of the correct product, once the issue has been reported within the required timeframe and verified with appropriate proof. These are the only two situations that qualify for a replacement: (1) a bottle that has been delivered in a damaged condition (leaking or broken), and (2) receipt of the wrong product or variant. No other reasons will be considered valid for replacement, and under no circumstances will refunds, cancellations, or returns be offered.

Mandatory requirements for replacement

In order for us to process a replacement request, certain mandatory requirements must be followed without exception. These conditions are in place to ensure that all claims are genuine, verifiable, and handled in a timely manner. Failure to meet any of these requirements will result in the replacement request being declined. First and foremost, you must contact us within 24 hours of delivery to report any issue. This timeframe is critical because it allows us to verify the condition of the product upon receipt and address the situation promptly. Requests submitted after this 24-hour period will not be considered under any circumstances, as delayed claims cannot be authenticated in line with our quality and accountability standards. When submitting your request, you are required to provide clear photographic evidence or a short video that visibly shows both the product and its original packaging, highlighting the defect or issue in question. This proof is essential for us to evaluate the validity of the claim, determine whether the damage occurred in transit, and ensure transparency in the replacement process. Without such evidence, we will not be able to proceed with the request. Additionally, the item in question must be returned in its original, unopened condition, with the sealed packaging fully intact. Products that have been opened, used, or tampered with in any way are strictly ineligible for replacement. This requirement is necessary to maintain product integrity, uphold hygiene and safety standards, and guarantee that no previously handled items re-enter our supply chain. In summary, for a replacement to be approved, you must: (1) notify us of the issue within 24 hours of delivery, (2) provide clear photo or video proof of the defect along with the packaging, and (3) ensure that the item remains unopened and in its original sealed condition. Only when all of these mandatory requirements are met will a replacement request be reviewed and processed in accordance with our Replacement Policy.

Replacement Procedure

If you believe your order qualifies for a replacement under our policy, you must reach out to us within 24 hours of receiving your delivery. Timely communication is essential, as we can only review and process claims that are reported immediately upon receipt. To initiate a replacement request, please contact us either by email at infoaugstco@gmail.com or through WhatsApp at +91-7021360261. This ensures that your concern is logged directly with our team and attended to without delay. When submitting your request, it is mandatory that you include clear photo or video evidence that clearly demonstrates the issue. This visual proof must show both the product and its packaging, and it should highlight the specific defect or damage that occurred. Along with this evidence, you must also provide your order number, which allows us to quickly verify your purchase and link it to your case. Claims submitted without proper documentation or missing order details cannot be considered valid and will not be processed. Once we receive your claim, our team will carefully review and assess the evidence in line with our Replacement Policy. If the claim is deemed valid, we will provide approval and guide you through the process of returning the affected item. Please note that the item must be returned in unopened condition, with its original sealed packaging intact. Products that are opened, used, or tampered with will not be accepted. After the returned item has been received at our facility and inspected to confirm that it meets the eligibility requirements, we will proceed with issuing a replacement of the same product. Please allow 5–7 business days from the date we receive and check the returned item for your replacement to be processed and dispatched. No refunds will be issued under any circumstances; the resolution will only be provided in the form of a replacement.

What is NOT eligible

To ensure complete transparency, it is important to clearly outline the circumstances under which a replacement request will not be accepted. Our Replacement Policy has been designed with fairness and quality assurance in mind, and as such, certain situations are explicitly excluded from eligibility. Firstly, any fragrance that has been opened, used, or tampered with in any way will not qualify for replacement. This applies even if the product has been sprayed only once or “lightly used.” For hygiene, authenticity, and safety reasons, we cannot accept responsibility for products once their original sealed condition has been broken. Accepting such items back would compromise the integrity of our supply chain and the quality assurance we guarantee to all customers. Secondly, requests based on change of mind, dissatisfaction with fragrance choice, or personal perception of longevity and performance will not be considered valid grounds for replacement. Fragrance experiences are subjective and can vary depending on individual skin chemistry, environmental factors, and personal preference. Since we deliver the exact product as described and advertised, replacements cannot be granted for reasons related to individual taste or expectation. Finally, replacement requests made beyond the 24-hour reporting window will not be eligible under any circumstances. Claims must be submitted within 24 hours of delivery to be verified and acted upon. Delayed requests fall outside our accountability standards and cannot be authenticated, making them ineligible for replacement. In summary, products that are opened or used, requests based on personal preference or performance perception, and claims made after the 24-hour deadline are strictly excluded from our Replacement Policy. Customers are strongly encouraged to review their order carefully and to report any valid issue promptly to ensure eligibility.