Privacy Policy | Secure Online Perfume Shopping in India

AUGST (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose your information when you visit our website, make a purchase, or otherwise interact with our products and services. This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), and is intended to ensure transparency and accountability in how we handle personal information. By accessing our website, purchasing our products, or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services. 'AUGST' is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, store, and protect your information when you use our website or engage with our products and services. By accessing or using our website, you agree to the terms outlined below.

Information We Collect

At Augst, we gather information that is essential for efficiently processing your orders and for ensuring that your experience with our brand is seamless, personalized, and enjoyable. This encompasses a variety of data types, beginning with personal identification information, which includes your full name, contact number, email address, as well as your shipping and billing addresses. Collecting these details allows us to accurately process purchases, coordinate deliveries, and communicate with you effectively regarding your orders. In addition, we collect transaction-related information, such as your order history, preferred modes of payment, and delivery preferences. It is important to note that while we track payment methods and transaction details to facilitate smooth processing, we do not store your actual payment credentials, ensuring your financial security. Furthermore, we also gather communication-related data, which covers your interactions with us across multiple channels, including email correspondence, chat support sessions, and any inquiries or requests made to our customer service team. This information helps us better understand your needs, respond promptly to your queries, and continually enhance the quality of our service and your overall shopping experience.

Purpose of Collection

The information we collect from you is gathered and processed with the primary objective of providing you with a seamless and efficient shopping experience while interacting with Augst. Specifically, this information enables us to accurately process and fulfill your orders, manage deliveries, handle returns or exchanges, and ensure that your purchases reach you promptly and securely. Additionally, your information allows us to provide effective and timely customer support, addressing any inquiries, concerns, or requests you may have throughout your journey with our brand. Beyond transactional purposes, we may use the data to send you relevant updates regarding your orders, as well as promotional communications, special offers, and notifications about new product launches or collections that align with your interests. Collecting and analyzing this information also helps us improve the functionality, usability, and overall user experience of our website, allowing us to tailor our services and online interface to better meet your needs. Furthermore, the processing of certain information is necessary to ensure that we comply with applicable legal obligations, regulatory requirements, and internal policies, thereby maintaining the integrity, security, and reliability of our operations.

Consent

By providing us with your personal information, whether it be for completing a purchase, verifying your chosen payment method, or arranging for the delivery of your order, you are giving Augst your explicit consent to collect, process, and utilize this information strictly for the purposes associated with that specific transaction. This consent allows us to handle your data responsibly and ensures that we can carry out all necessary actions related to fulfilling your order, confirming payments, coordinating delivery logistics, and providing any related customer support. Your agreement to share this information signifies your understanding that the data you provide will only be used to facilitate the transaction and related services, and will not be misused or processed beyond the scope required to meet these objectives. In essence, your act of submitting personal and transactional data to us reflects your authorization for Augst to manage, process, and store this information in a secure manner, strictly aligned with the intended purposes and in accordance with applicable privacy and data protection standards.

Data Protection & Security

At Augst, the protection and confidentiality of your personal information is of utmost importance to us. We have implemented a comprehensive range of security measures designed to safeguard your data from unauthorized access, disclosure, alteration, or misuse. This includes the use of advanced encryption protocols, secure server technologies, and other technical safeguards that protect your information both during transmission and while it is stored on our systems. Our security practices are continuously reviewed and updated in accordance with industry standards to ensure that your personal, transactional, and communication data remains protected at all times. Access to your information is strictly limited to authorized personnel who require it to perform specific tasks related to order processing, customer support, or other essential business functions, and they are bound by confidentiality obligations. Additionally, we take proactive steps to prevent potential security breaches, monitor for suspicious activity, and respond promptly to any incidents that could compromise the integrity of your data. Through these measures, we aim to provide you with a secure and trustworthy environment when interacting with Augst, giving you confidence that your personal information is handled responsibly and with the highest standard of care.

Sharing of Information

We do not sell or rent your personal information.

At Augst, we are committed to respecting and protecting your personal information, and we want to assure you that we do not sell, rent, or trade your personal data under any circumstances. Your information is used solely for the purposes outlined in this privacy policy and for enhancing your experience with our brand. In certain instances, we may need to share a limited amount of data with trusted third-party service providers who assist us in operating our business and serving our customers. For example, we may share necessary information with logistics partners to ensure the accurate and timely delivery of your orders. Similarly, we may provide selected information to service providers who help us manage marketing communications, but only if you have explicitly opted in to receive such communications from us. These trusted partners are contractually obligated to handle your information securely, use it only for the specific tasks assigned to them, and comply with strict confidentiality and data protection standards. Under no circumstances do these third parties have the right to use your personal data for their own purposes, and we take all reasonable steps to ensure that your information remains secure, confidential, and used solely to support your experience with Augst.

Data Retention

At Augst, we are committed to retaining your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, while also complying with any applicable legal, regulatory, accounting, or reporting obligations. This means that your data is preserved to ensure smooth processing of your orders, manage deliveries, provide customer support, maintain transaction histories, and meet any statutory requirements that may apply to our business operations. Once your personal data is no longer required for these purposes, we take proactive measures to ensure that it is securely and permanently deleted or anonymized, so that it cannot be accessed, misused, or restored. Our approach to data retention balances operational needs with your privacy, ensuring that your information is handled responsibly throughout its lifecycle. By limiting how long personal information is stored and applying stringent deletion procedures, we aim to protect your data and maintain the highest standards of security and confidentiality.

Changes to This Policy

At Augst, we reserve the right to update, modify, or revise this Privacy Policy at any time in order to reflect changes in our business practices, operational requirements, or to ensure compliance with applicable laws and regulations. Any such updates will be clearly communicated by posting the revised policy on this page, accompanied by a new “Effective Date” to indicate when the changes take effect. We encourage you to review this page periodically to stay informed about how your personal information is being collected, used, and protected. By continuing to access or use our website, products, or services after any updates or revisions have been posted, you are acknowledging and accepting the modified terms of this Privacy Policy. Our goal is to maintain transparency and ensure that you are fully aware of any changes that may impact how your information is handled, while providing you with a secure and trustworthy shopping experience at all times.

Contact Us

For questions, concerns, please contact:
Email: infoaugstco@gmail.com
Business Hours: Monday to Saturday, 11 AM – 7 PM